Your Connection to Friendly & Fast Support

Need assistance, have a question, or looking for more information about our products or services? We’re here to help! At They Unique, we make it easy for you to get in touch with the right person quickly and efficiently.

Whether you’re an existing customer or just exploring, our team is ready to support you with:

  • Product inquiries

  • Order tracking and updates

  • Business partnerships

  • Technical support

  • General questions

Contact Us

Do you have any questions or would you like more information? Please feel free to contact us using the contact form below.

mid century modern kamer

Frequently Asked Questions:

Why are vintage pieces valuable?

Vintage pieces were often made during a time when quality and craftsmanship came before mass production. Many were handcrafted or produced in limited numbers, making them increasingly rare today. Their history, materials, and timeless design often give them lasting value.

Vintage objects are expensive compared to bying new

Vintage pieces hold or increase their value, new items lose value almost immidetely. Vintage is not a cost, it's a value-retaining investment. Market data shows that quality vintage items retain 70-90% of their value, while new items drop to 10-30% resale value within a year. 

Will vintage items increase in value?

Although no investment is guaranteed, many high-quality vintage and designer pieces appreciate over time, especially when they are well preserved, authentic, and increasingly difficult to find.

How do you determine the value of a vintage item?

We consider several factors:

  • Brand or designer
  • Age
  • Rarity
  • Condition
  • Materials used
  • Design significance
  • Current collector demand

A rare Murano vase or designer lamp, for example, may increase in value over time because fewer authentic pieces remain available.

How do I know an item is authentic?

Every piece is carefully researched before being listed. Whenever possible, we identify the maker, origin, production period, and any original labels or signatures. We always describe an item honestly and accurately.

Do vintage items have imperfections?

Yes—and that's part of their charm. Because these pieces have been loved for decades, light signs of age or use can be expected. Any noticeable imperfections are clearly shown in the photos and described in the product listing.

Why should I buy vintage instead of new?

Vintage offers something modern mass production often cannot:

  • Better craftsmanship
  • Unique character
  • Sustainable shopping
  • Timeless design
  • Pieces with history and personality

No two homes should look exactly the same.

Are your products cleaned before shipping?

Absolutely. Every item is carefully inspected and cleaned before it leaves our studio, so it's ready to enjoy as soon as it arrives.

Do you ship internationally?

Yes. We ship to many countries. Shipping costs and delivery times are calculated during checkout based on your location.

Can I reserve an item?

If you're interested in a specific piece, please contact us. We'll do our best to help, but because every item is one of a kind, we cannot always guarantee reservations.

Why is one vintage vase more expensive than another?

Price depends on many factors, including rarity, designer, production technique, condition, size, artistic quality, and collector demand. Two similar-looking pieces can have very different values.

Why shop at They Unique?

At They Unique, we believe your home should tell your story. Every item is hand-selected for its quality, authenticity, and timeless beauty. We don't just sell décor—we help you bring home pieces with character, history, and soul.

Return Policy

At theyunique.com, we take pride in the quality of our products. However, if you receive a defective or damaged item, we're here to help.

Returns for Defective Items Only

We only accept returns for products that are defective, damaged during shipping, or not as described. If you experience an issue with your order, please follow the steps below:

How to Request a Return

To initiate a return for a defective item, please contact us within 30 days of receiving your order by emailing info@theyunique.com with the following information:

  • Your order number

  • A brief description of the issue

  • Clear photos or video showing the defect or damage

Return Conditions

  • The product must be unused and returned in its original packaging.

  • All returns must be pre-approved by our support team.

  • Unauthorized returns may not be accepted.

Refunds

Once we receive and inspect the returned item:

  • If approved, we will issue a full refund to your original method of payment.

  • Refunds typically take 5–10 business days to appear on your account, depending on your bank.

No Returns for Non-Defective Items

We do not accept returns or offer refunds for reasons such as:

  • Change of mind

  • Wrong size or color selected by the customer

  • Delay in shipping due to courier or customs

Shipping Costs

  • If the product is confirmed to be defective, we will cover return shipping costs or offer a replacement at no extra cost.

  • For non-defective items, return shipping is not covered, and refunds will not be issued.


theyunique.com reserves the right to update this policy at any time. If you have any questions, please don’t hesitate to contact our support team.