Return Policy 

At TheyUnique, we want you to be completely satisfied with your purchase. We carefully select and prepare our vintage products to meet our quality standards. Because many of our pieces are natural and unique, we encourage you to review the product details carefully before placing your order.

If you have any questions about your order, a return, or a product you have received, our team is happy to assist you.

At TheyUnique.com, we take pride in the quality of our products. However, if you receive a defective or damaged item, we're here to help.

 

Returns for Defective Items Only

We only accept returns for products that are defective, damaged during shipping, or not as described.

If you experience an issue with your order, please follow the steps below:

How to Request a Return

To initiate a return for a defective item, please contact us within 30 days of receiving your order by emailing info@theyunique.com with the following information:

  • Your order number

  • A brief description of the issue

  • Clear photos or video showing the defect or damage 

If your order arrives damaged or you have received an incorrect item, please contact us as soon as possible. We recommend taking clear photographs of the packaging and the product so we can assess the situation and help resolve it quickly.

Return Conditions

  • The product must be unused and returned in its original packaging.

  • All returns must be pre-approved by our support team.

  • Unauthorized returns may not be accepted.

Refunds

Once an approved return has been received and inspected, we will process the applicable refund using the original payment method.

Once we receive and inspect the returned item:

  • If approved, we will issue a full refund to your original method of payment.

  • Refunds typically take 14 business days to appear on your account, depending on your bank.

No Returns for Non-Defective Items

We do not accept returns or offer refunds for reasons such as:

  • Change of mind

  • Wrong size or color selected by the customer

  • Delay in shipping due to courier or customs

Shipping Costs

  • If the product is confirmed to be defective, we will cover return shipping costs or offer a replacement at no extra cost.

  • For non-defective items, return shipping is not covered, and refunds will not be issued.

 

TheyUnique.com reserves the right to update this policy at any time.

If you have any questions, please don’t hesitate to contact our support team.